Understanding the "why" behind user behavior by exploring motivations, emotions, and pain points through interviews, usability tests, and observation.
Measuring the "what" and "how much" by validating patterns and testing hypotheses using surveys, statistical analysis, and behavioral data.
1. Interviews
2. Usability Testing
3. Participant Observation
4. Diary Studies
5. Surveys
6. Literature Review
Survey, Eye tracking
1. Thematic analysis
2. Content Analysis
3. Literature Review
4. Competitive Analysis
5. User mapping
6. User Persona
Statistical Analysis (linear regression in SPSS, Excel)